Refund policy

Return & Exchange Policy

Effective Date: September 9, 2026

At ProWear, we want you to be satisfied with your purchase. We offer exchanges only within 7 days of receiving your order.

Exchange Period

You may request an exchange within 7 days of delivery.

After 7 days, we may not be able to accept an exchange request.

Exchange Conditions

To be eligible for an exchange:

  • The product must be unused and unworn.

  • The product must not have been washed, altered, or damaged.

  • All original tags and packaging should be intact.

  • The product must be returned in its original condition.

  • Proof of purchase or order details may be required.

Exchange Shipping Charges

The customer is responsible for the return and replacement shipping charges for exchanges due to size selection, change of mind, or other reasons not caused by ProWear.

Wrong or Defective Product

If you receive an incorrect product or an item with a manufacturing defect, please contact us within 48 hours of delivery and provide photos or videos showing the issue.

After verification, ProWear will arrange an appropriate replacement and cover the applicable shipping costs.

Refund Policy

ProWear does not offer cash refunds. We provide exchanges only in accordance with the conditions stated in this policy.

Size Exchanges

If you need a different size, an exchange may be requested within the 7-day exchange period, subject to product availability.

If your requested size is unavailable, we will discuss the available options with you.

Non-Exchangeable Items

We cannot accept exchanges for products that:

  • Have been worn or washed

  • Have been altered or damaged by the customer

  • Are missing original tags or packaging

  • Are returned after the 7-day exchange period

How to Request an Exchange

To request an exchange, contact us with your order details:

Email: info@prowear.online

WhatsApp: +92 339 4030496

Our team will guide you through the exchange process.

Important Note

Once an exchange request has been approved, the product must be returned according to the instructions provided by ProWear. Exchange approval is subject to the product meeting the conditions outlined in this policy.